I have my account open December 2015 after I saw the site advertised live dealer games available.
I have made a deposit EURO 200 via Entropay. As you may aware, Entropay is like a payment platform not a visa card.
After deposit made, the live dealer games are not at all existed. I've contacted via live chats support & emails, and confirmed that there are no live games and no time frame when can it be installed. Therefore, I've decided and requested withdraw my deposit back and close my account.
Unfortunately, Live chat with their support team, only can assist me with deposit but not withdraw, worst still when I asked further questions, they cut me off.
This is from Mid December 2015. I have sent all relevant documents via emails and each time, it takes them 21 days at least to response and asking the same requirement documents which I have sent months ago. I have screen shot with the account, my photo ID, bank statement. Nothing has come through or letting me know what is the outcome.
The last response from them was on 25th April 2016, and from a new request ticket submit again.. Now we are coming to 6 months. They are still holding my EURO 200 and not return to me. Please help. I just need my money back and close the account.
I have all the email correspondences evident proofs.
Many many thanks.
↧