Before I go into my complaint, I would like to thank Planet7 for paying back all the money they owed me. The $246 is a trivial amount compared to the many thousands of dollar they have given me in the last few weeks. But this complaint is out of principle.
I have attached an image of the CSV of the charges made to my debit card and the actual amounts I deposited into my casino account. As you can see, I have been overcharged $246.16 with some deposits having an extra $20+ taken without my permission.
Now, I understand Planet7's stance on "cash advances." Here it is for reference:
"Please Note: Depending on your issuing bank, credit card transactions could be treated as a cash advance. Planet7 Casino cannot be held responsible for any cash advance fees involved in this transaction as this is established by the credit card's issuing bank. Consult with your bank for further details."
But before Planet7 argues that these are cash advance charges made by my bank, I have attached an image of the Stanford Federal Bank policy https://www.sfcu.org/personal/credit-cards/secured-visa-credit-card/. They do not charge cash advance fees and they have assured me that this is not a mistake on their part. So either the Stanford Federal Credit Union, one of the most respected banks of one of America's most prestigious universities, is lying, or Planet7, a casino with over 100 complaints, is lying.
I feel that Planet7 (and any online casino) is entitled to charging a fee on deposits. I also feel that Planet7 should have a 3 month delay on withdrawals sine they offer amazing bonuses. But I HATE the fact that they blatantly lie in their terms and agreements. Since people have yet to complain about the issue of overcharging (everyone already knows about the delays), I just wanted the evidence available to the askgambler and casinomeister community that Planet7 and their sister casinos overcharge debit cards on deposits without consent.
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