hello, last year I had a win of 10,000, I played about 1000 or 2 back to the casino. at the time I did not have my copies of id available as my wife had accidently packed them with her to Greece but sent through my Australian citizens papers and some other things. I was knocked back with I understand however I was able later on once I received these to forward them through to the casino. my documents where accepted but then I was told that I had 2 linked accounts and need to provide an explanation. one was my daughters and the other her boyfriends as they had to move back home for a while. I'm not sure how but I sent through to the casino the explanation and sent through a copy of my daughters passport however matthew did not have a valid drivers license and has never held a passport. I explained this to support and asked what I could do as they had a bad break up etc. after months and no solution I have just tried to wait for matthew to get his license back but it was not ment to be. i around 9 or so days ago i emailed though a copy of matts birth exract and also a recent utility bill as he and my daughter are back to get and live together and enquired about my unclaimed winnings. i just receive the usual this is with our management team. i keep having to email every couple of days in hope for some sort of reply as i had only just started playing with this casino and won immediantly, is this why i am struggling to receive this payout as i would like to play with the casino again but my account was locked out a couple of days after my big win.
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