I am raising a complaint and dispute withAtlantic club casino.
I believe I have fell victim to their of their illegal software and there manipulations.
The short story and (I have evidence of all the situations that have occurred).
During a netent game of Jack Hammer 3rd of April I was winning after free spin game 3000 plus
The game did not finish and was on 177 more spins after 15 min of this special free spin game potentially of average 10k more.
It was cut off Mysteriously and I was also logged off it looks like they did this. .
Weeks went by I was told they were investigating it along with Netent support.
They could not give me any information apart from it being a bug.
During these weeks they gave free bets as I was a valued customer .
However the play through rules were pretty extreme.
After pressuring them about the situation they said they would offer me a good will package.
Since I was in the region of 3000 euros loss with the previous game they offer me 300 euros for 10 weeks equalling 3000 euros I have lost.
The only issue I had to play through 360000 what is left and the original 300 euros would be deducted the rest would be mine.
After the 5th week I actually won and beat the extremely difficult task play through of 110000 euros.
I have a receipt\invoice of this and also screenshots.
They told me on Sunday that I was entitled to only 100 euros and that since I was a vip they would give me 500 euros.
Which I disagreed with and dispute as it was against the arrangement agreed.
I have screenshots of the winnings receipt also my 2 of my big wins are even displayed on their front webpage.
< External links removed>
I did the check to test this and it was using the illegal server
I also read that you are aware of this and also netent are now aware of this.
When I challenged Atlantic they said and I quote.
Keith,
Everything you've been reading is bull. There are people out there trying to ruin our reputation.
We have a contract with an official company that distribute Netent Games, so our games are real.
So, don't worry, don't be afraid, everything is above board.
Warm regards,
Account manager
Sandy
Since then they have taken the Netent games down. This to me is indisputable and also they lied because netent confirmed they don’t supply a service to Atlantic casino.
I want a full refund of all deposits made to this company
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