I recently decided to close my account with Slotty vegas. I contacted online live customer support and a guy called Sean responded. I stated i wanted to close my account. He asked why. I stated it was nothing specific against their casino i was just a bit generally disillusioned with online casinos and was just closing accounts.
He confirmed the account had been closed.
The following day i got an email from Slotty Vegas stating i had self excluded myself for 6 months from all their group of casinos!! I was quite shocked at this as i had requested to do no such thing.
So i recontacted live online customer support and again chatted with a guy called Sean.
I explained my situation and the fact i was very unhappy about it and asked if he could sort it out. He said it was UKGC regulations because i requested to close it via online customer support and he couldn't do anything.
I stated this was incorrect as i did not request a self exclusion just to close my account.
I reminded him that i did not ask for a self exclusion and stated i was not happy about a self exclusion being registered against my name . He said he could not do anything and it was "new regulations"
I again said i was furious about this and would contact the UKGC with regards to it. He again refused to do anything and cut short the chat.
I have transcript of the 2nd conversation if required
↧
Slotty Vegas Casino - Incorrectly registered as a "Self Exclusion" instead of simple account closure
↧