I'm compelled to complain her for others to see, personally I think it's scandalous and would love to see BGO respond.
Yesterday I decided to try my luck at BGO, I've been a customer for a while , won and lost and decided yesterday to take advantage of a promotion where if I deposit £25 I can get 50 free spins on steam tower. Pre the deposit i had a bonus balance of 4p and a cash balance of 10p, then i deposited £25 and won £2.87 off my free spins meaning I had a total balance of £29.01.
So I played for the next 2 hours at about 80p a game then my balance suddenly shrunk in 1 spin from £240 to about £50...
I have emailed BGO and this is there response...
"Having assessed your account, the reason why your bonus money vanished was because each active bonus awarded has an expiry date attached to it. When you deposited you balance as in fact 14p not 4p, so as this was not below the 5p mark, the wagering did not revoke.
If this date passes, the spins or bonus (including pending winnings) will simply remove themselves from your account. This is also relevant if you have played any free spins but not played through and winning amounts as this winning amount acts as a bonus in the same way; in this instance they will also be removed."
So it seems they are saying I was wagering against expired bonuses and when I had met the wagering requirements the winnings are all cancelled...
Feeling quite bitter on this, have participated in many of their bonuses and never complained before.
BGO, it would be interesting if you could explain in full here why I have lost all the money....if the bonuses had indeed expired then why was I wagering against them and where have all my winnings gone...
↧