Due to a gambling addiction, I requested that 77jackpot close my account last month. I contacted support and they did this for me.
However over the past 2 weeks I started getting promotional emails from 'Jim Carling' my 'account manager'. I replied to him that I had self excluded and asked for my account to be closed and for no more emails to be sent. I got no response. I did however try to log in to the casino and was able to - they reopened my account! Not good for a gambling addict, so I deposited and played €300. I reached a balance of €1000 euros and tried to withdraw. But I got a message saying 'you are not allowed to make a withdrawal, contact support'. I then contacted live chat who told me I couldn't withdraw, that my account had been verified but I had previously been self excluded.
Why did they let me deposit €300 and re-open my account after it had been closed?? I would not have been able to withdraw anything should I have won and so they have taken my €300 and basically stolen it. I think this is very underhand - reopening my account after self excluding and allowing my to deposit money but not able to withdraw because of my self excluded status. Shame on you 77jackpot. I want my €300 euros back as you have failed to act responsibly and are rather devious in enticing an addict back on in the way that you did.
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