Attached is screenshot of my dashboard where it shows i have accumulated 8450 loyalty points with cloudbet. The other screenshot shows their loyalty point program stating that 0.01 mbc would be released as a bonus for every 800 loyalty points accumulated. I have accumulated 8450 so my account was overlooked 10 times for a bonus i am due totaling 0.1 mbc. They arrogantly response multiple times now that my loyalty points make me eligible for future rewards and considerations. I dont understand how i can have deposited thousands of dollars with very little withdrawals and they wont admit they wont release the bonuses i am owed. I understand if i didnt get the INITIAL 100 % deposit match bonus because i deposited initially a small amount. I could care less about that first match bonus. However the terms of the loyalty program state no where that if you dont deposit a designated amount to qualify for the first deposit match that you would not qualify for auto matic release of a 0.01mbc bonus for every 800 loyalty points you earn. Instead theyve just take no regard for my request that the loyalty points i earned should have some value to them not a vague and arrogant response that they mean ill get future considerations/rewards.Your help would be much appreciated
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