I won a substantial amount of money back in March. I have 5 withdraw approvals, 4 of them have surpassed the 20 business day standard as listed on Planet 7 withdrawal processes. Those approvals were on 4/11, 4/18, 4/26, and 5/10. I have contacted customer service multiple times with no help or any definitive answer to my problem. I was told to speak with "Ally" who is an "escalations manager". She never seems to give me any real answers, some of her messages seem like they are cut and paste as I have received the same message multiple times when inquiring about my payments. I believe i have been patient enough as it has been 50 days since April 11. If someone can really look into this, that would be great.
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