Hi,
I depositted 1000$ at Cherry Gold with bonus code: NIBBLE150. This bonus gave me 150$ bonus up till 1500$, and some free spins. The wagering requirement was set at 1X bonus only, but the bonus amount itself is non-withdrawable. I specifically contacted support to inform myself well before depositting, and was smart enough to also send a Chat Transcript to myself after this was done.
As you can see in the screenshot i included, I ended with a total balance of 3697.48$ after playthrough requirements were met.
I cashed out, and decided to leave the 1500$ in my account to be taken away by their staff, since i agreed in the chat that the Bonus amount would be deducted from my withdrawal, thus, i knew I could not withdraw this amount.
Then, my payout got Authorized. What they instead did, however, is reduce 1500$ from my actual cashout, and then they also removed the 1500$ which was in my balance, leaving me with a 684.98$ cashout total.
I hope this will be looked into asap, and the remaining 1500$ to be cashed out!
Regards,
Kenny
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