Good Morning
I sent an email to you last night firstly i only got in contact to to query the transactions that had been taken from my account as it appears you only sent 27 payment receipts to all of which i agreed with but more transactions have actually been debited from my card of which i believe have not been authorised and in actual fact were duplicated payments only two were being disputed. I then searched your casino to see if there were any reviews of other players having the same problem only to find that you are part of Dunder casino which i self excluded from in early May 2016 prior to asking you to open my account and verifying with my bank card.
i would like my account to be reviewed as i sent an email requesting my account to be opened not realising you are regulated under a licence i have excluded from. i even sent my back card to verify my account which was the same card i used at your sister site including all the same details address/ email address and aloud to deposit and deposit even withdraw i would like to know how much your company would of let me lose before notifying me. i believe this is terrible and request a full refund of my losses due to a serious breach of your licence.
i sent this email to insta casino explaining what has happened they have told me it has been escalated ive not heard nothing back
i Would like a member of management to look at my account and investigate this further.
kind regards
AMY
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