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BetChain Casino - Bitcoin withdrawal not completed after hours and multiple emails

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I found betchain online today. I liked the number of card games and thought I would give it a shot. I declined the bonuses and deposited 3 times today. On the third deposit, I won 0.137 on let it ride. Requested a cashout and found out they have to approve this. No where on website did it say this. I play at other Bitcoin websites and the withdrawal is instant back to my circle wallet. I uploaded the documents they ask for and waited over two hours. Sent another email to support, nothing. No reply to 3rd email and 4th after 5 hours. Finally I just said screw it, I'll lose it all since I think I was scammed anyway. Ended up winning and my total came too .31000000. So I said I will give it one more try. I even emailed URGENT on the last one to support and absolutely no reply. It's now after 9pm eastern after starting this around one, not one reply. I can not stand this.

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