I won around 150 euros with my welcome free spins. I was only able to withdraw 100 euros, because of their cash out restriction for no deposit bonuses (like most sites have). Then I asked their live chat support that can I play the remaining money for fun, since the wagering was done already. And I asked can I do it with high bets,
because there was no wagering requirements left anymore (I also checked that I was able to do a withdraw). He told me I can do that, but just do not go under 100 euros and lose your winnings. (I also checked the rules and according to rules after the wagering is done there are no max bets).
Then I played till 100 euros and made a withdraw.
But before making a withdraw I had to deposit at least 50 euros in order to do a withdraw. So I deposited 50 euros and they removed the bonus amount from free spin winnings (around 20 euros),
so I had 30 euros balance and then I won 100 euros with my deposited money and now I was able to withdraw those 100 euros as well (100 euros is min withdraw amount).
I sent documents for them etc. and was waiting for a withdraw.
Now I found out that my withdraw was denied, because of those high bets which I made after my wagering requirement was done (and I was not able to win more money with those high bets, because the max withdrawal with those free spins were 100 euros).
And I also found out that I have only 50 euros balance at the moment, even though I had won 100 euros with my own money and those winnings were waiting until I could withdraw them, because the site allows only 1 withdraw at a time.
(for some reason they have removed 50 euros as well from my balance).
So overall I lost 150 euros + and most likely I will lose my balance as well since minium deposit is 100 euros (so I have to play with my 50 euros AGAIN to achieve that 100 euros.)
and after that my overall lose will be 200 euros.
They do not answer to my questions etc, emailing them will not help. They cannot even send me my chat logs from 26.5.2016, where the live chat support told me that the wagering is done and now I am allowed to bet whatever I want to. They stopped answering for my questions after I asked: "which rule did I break, because I only placed over 5 euros bets after the wagering requirement was done and the live chat support told me that I can do that + the rules says I can place over 5 euros bets after the wagering is done".
I also have screen shots/phone video of their rules + my game history. Unfortunately I do not have that chat log from 26.5.2016 (because they do not want to send it for me).
↧