On 25th September I had deposited $20 and claimed their 100% match bonus. I played several slots and had fun obviously. Fortunately, I had managed to withdraw $430 and had uploaded my documents with casino software. On 28th September Monday I went to live chat and had asked support member "Lana" about the progress my withdrawals $430. After that she had confirmed me that my documents had been accepted and my withdrawals $430 would be process that day (Monday),if not then Tuesday. However, they did not process my withdrawals on Monday, not even on Tuesday though I had waited whole day to see my winnings into my e-wallet. At evening on Tuesday I went to live chat and asked support member the reason why they didn't process my withdrawals $430 but they were unable to give me right reason and asked me to wait for their review more which they promised to send me a answer within next 24 hours but that never happened. They are now ofcourse runaround to process my withdrawals. Today I again went to live chat and got "Garrard" to ask the progressing my withdrawals but he was talking like they have no intention to process my withdrawals and again he asked me to wait another 24 hours. In the mean time he asked me if I wand to reverse back some of my withdrawals amount and continue to play their. So,I had reversed back $30 and lost within some minutes. Now I have $400 withdrawal request their which showing "Work in progress" but not even processed today also. I have taken some screenshots as evidences that they are very lazy to process my withdraw request $400 only now. Could you help me to get my winnings please? Thank you.
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