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Planet 7 Casino - Delayed payment and no answers

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I submitted a withdrawal request on April 6th in the amount of $1000. This was approved for $850 on April 15. I understand that this takes time so I waited patiently for a few weeks then asked for an update. I was told that this was sent to escalations the first week of May. It is now June and I was told all they can say is it is sent to escalations. I was given an email address for Ally and have had no response regarding the status of this. Any information from anyone at all would be great right about now.

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