I am having major issues in receiving not my payouts. I have two payouts totaling $500 that were approved for payment on 5/10/16. We are now on business day 25, and I have not been contacted with a tracking number or simply letting me know they have been sent out. 25 days goes well beyond the casinos published guidelines. I have called multiple times, did live chat multiple times, and even sent emails to ally@casinosupportcenter.com multiple times. Phone calls and live chat are useless as o get nowhere with anyone I talk to. I am always told that my case has been escalated and to send an email to the address listed above. Each time I do send an email, it is returned as rejected by their server. I had one Manager contact me earlier this week and all he could say was they are behind in processing payouts. Quick to take my money, but 25 days for a payout!!! Ridiculous!!!
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