I have waited over 1 week for my withdraw funds of $600 back into my Debt Visa.
I have played with this website well over 3 years and never had a problem with them. I have gambled over $30,000 with them and 100% of my withdraws came successfully in the past except for this time.
All other withdraw only took 3 business days and now I have waited a week and funds have no reached me. I knew something was wrong when I did not get my funds after 3 days.
I have spoke to a live chat support named " Timo " and He keeps stating I should wait longer in resulting our conversation did not end well. I have given him a bad rating after he took forever to reply.
Hours later, the live chat button on the website ( bottom right beside the clock ) have now disappeared. I can no longer contact live support anymore. How funny right?
I then took it to the next step and emailed Support@guts.com and it reached.
A support named " Joonas " replied me " I have checked your withdrawal and it's processed 9th June so you should receive it already. If not, please provide us a screenshot of your bank statement whereof we can see transactions since 10th June. With that proof our finance team can investigate with the payment provider. "
So that's what I did. I went to take screen shot of my bank account that showed my past transaction, usage and the current date shown on my online banking page.
I then proceed to send the screenshot and a short statement for a reminder about this and guess what? Now its been declined. I can not send any email to them. It as if I feel I got cheated and scammed.
The failed email said " This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
support@guts.com
"
Note: I have tried to send message WITHOUT screen shot because maybe I thought there was an error to the screen shot but no, it still doesent work.
I then proceed to use another email account to try and send Support@guts.com another to test it out thinking something may be wrong with my account but guess what? Its been declined too.
I feel like I got scammed. What do I do? I cant contact live support and I can not reach their support email.
After 3 years playing with them, I don't think I will continue to play with this website anymore.
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