I made a withdrawal of £500 on the 29/06 and it is still pending in my account.
I have passed all verification including phone verification and have only ever played the slots without accepting any bonuses offered.
Every time I speak on live chat or email to see when my withdrawal is likely to be processed, I always get the same answer - Thank you for choosing Smart Live.
We are writing in regards to your withdraw query.
Please be advised that the respective department is currently handling your case and once they have completed the full review of your account activity your withdrawal will be processed and you will be notified vie e-mail.
We do apologize for the inconvenience, however this is a standard procedure that is necessarily performed in order to comply with our regulations.
Please be informed that in order to avoid providing any misleading information I can not inform you of a certain time frame that will be required for this to be completed , however I can assure you that we are doing our best and will inform you as soon as we have .
I'm starting to feel very worried and disheartened now. It isn't like its a large withdrawal either :(
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