My account is Jmeister and I received a text message from Guts Casino about a 250% match bonus using code "LIFTOFF". After making a $50 deposit using Paysafecard, I wondered why the bonus wasn't credited to me. I asked support about this and said I already redeemed the welcome bonus and they decided to forward an email to the relevant team. A day later they emailed to confirm my phone number as it was not on their records (how convenient) and so I replied to their email. Then they told me that they can only give me a $5 bonus. With anger and disappointment, I immediately wasted my money and fell under an unlucky streak!! It has been a long time since I played at Guts Casino. They really need to stop making these mistakes, I'm an existing account holder, they should know beter! Attached is the offer I received via mobile, I can't believe I was tricked! I have closed my account because I don't believe I can be a winner. I'm an honest gambler trying to make ends meet, instead I only met an offer that was refused and a loss to back it up! I would appreciate it if they would honor this regardless.....but otherwise this might be a way of saying to myself "Gambling would make a loser out of me, that I will have to leave it forever"! Just some honest words.
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