It has been at least 5 months since I requested my withdraw. Sent in my identification information, everything checked out on my end. Information was verified and I was told my withdraw was being processed. After three months I was told to contact Robyn at Planet7casino/info@captainjackcasino.com. She claims priority for my withdraw and it will be the next one shipped. Robyn will no longer answer my emails and all captain Jack casino phone numbers go to voice mail. (I have yet to speak to someone in person) Today I was told that my check was sent. An hour later the withdraw department says that it was not sent. Two hours later the withdraw department says to check back in 15 days and I still do not know what I am checking back for. Overall it has been 5 months with no updates or information about confirmation for anything. Seems suspicious.
Adrian, I still do not see any update on your withdrawal so I forwarded your account to our Finance department so this can be resolve asap. I also copied you on the email .
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Sincerely,
Robyn
Captain Jack Withdrawal Department
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Toll Free: 1-844-632-0968
Email: info@captainjackmail.com
Site: Captain Jack
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