I opened an account with CasinoCruise recently. I deposite £400, played for a while, won £1,500 and submitted a withdrawal request. 5 hours later I received an email asking for my standard documentation (which I immediately sent over) and an hour later received an email from EveryMatrix saying that because I self excluded from JetBull.com a few years ago, for some reason I am not allowed an account with CasinoCruise as they are managed by the same company so my account would be closed and all funds forfeited!!
Clearly this is a scandalous situation. They look 6 hours to realise I shouldn't have an account, and thus was only as a result of me submitted documentation. It stands to reason that if I'd lost my £400 and never submitted documents then I would have never received an email and they would have kept all the funds anyway.
This is clearly illegal, and before I proceed down a legal route I would like to see if I can get some assistance from this message board.
Thank you
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