on the 1st of september I opened an account on Euromoon, which is I guess same company than osiris where I had lost 670 euros.
I made a single deposit of 200 euros (see attached) by neteller and was credited of 630 euros (with welcome bonus I did not ask for by the way) .One deposit, one bonus of 430 make 630.
after completed the mini of wagering, I had 5800 euros on bank, I decided to ask for 5000 withdrawal. They reply is that cancelled for abusive game...
Please I want to understand and up to now no answer on their side. Their conditions is that wagering should not be more than 30 % . OK so as I never played more than 15 euros, it represents either 7,5 % (of deposit) either 3,5 % (of bonus)
you will find as evidence copy of deposit, copy of withdrawal, copy of chat with benjamin that never warned me, he even write that I am in a good way to win....
Please help as really, it is not right this way...and that they do not give evidence of that abusive gaming, that of course I contest
thanks
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