Planet 7 Casino approved my winning on April 22, 2016 for $1,703.00. The problem I experienced was during that week I received a fake IRS called and not knowing how to handle this problem I called Planet 7 to ask for help. They were very pleasant and said they would investigate. I've written numerous emails and made several calls to see what is taking so long. They said they've assigned someone to my case and would get back to me in a week. This is now August, 2016 and no calls or emails giving me any updates on when they would pay me. My casino name is mhwinner, and they have this email mrs*********@gmail.com. My old phone # was (951)292-**** and my new phone # is now (951) 603-****.
I tried to work with Ally, Escalations Manager and Shane Smith, Manager from Planet 7. They both have said to wait but now it's been too long and they haven't paid me.
I do have a copy of their congratulations letter to me for the $1,703.00 that Planet 7 has not paid. They also requested I include this reference #LTK12166018954218X when I send any emails.
Sincerely,
Maria **************
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