Hello,
i thought i will never do this, but there is always the first time.
I opened account with Lincoln casino few months ago, with idea to try them with free, no deposit, bonus offered. Everything looked nice, games available, free bonus, free slot tournaments, but some problems showed at same begin, and something common for all problems is that they do not respect their own terms and conditions. Please, read bellow...
First, system didn't accept offered code for no deposit. Then i came to live support and asked about it. If you are interested in to, you can see attachment as short part of our communication in that chat session:
At the end, i said that i will complain about that, and guess what - my country of residence wasnt problem anymore, and i received free bonus of 15$.
If i loosed it, i would not have any more problems with them, but another problem started when i turn it in maximum of 150$ winnings, with wagering req done.
I requested withdrawal after confirmation that wagering is done, and after day or two i received mail from them that verification is needed, and they are asking for some documents.
If complaint team is interested in, i have whole mail communication ready to send, as there is so many mails and so many disrespects on me as person, and on words i said. Their security department just keep sending almost the same mail.
Shortly, i sent to them following documents:
-Drivers Licence
-Telephone Bill on my name dated on 2 last months
and days after they were not satisfied with quality of Drivers Licence scan, i sent photo of
-Personal ID with all needed details (photo, name, surname, date of birth, street address, etc...)
They accepted it, verified it, but now, they asked me to send photo of me holding my ID near my face, what i have never done, and i will never do.
If you read their terms, there is no single line where they say something like that can be requested.
Here is copy/paste of only line about documents they can request, from Lincoln Terms and Conditions:
"The Company reserves the right to request proof of a Player's age at any time."
Proof of players age is one thing, and photo of your self holding your id next to your face is something other, nowhere stated. If it was stated, i will never open any account with them.
For me, story about verification begining and finishing at this point. You can ask whatever you want for someone verification, but please, put it in terms, and let someone to decide do he/she wants to have anything with you or not.
All in all, they have bill on my name, drivers licence which doesnt meet their criteria of quallity, and personal ID which was verified and accepted, but still keep asking for more and more, just not to pay.
After month, or more, i almost forgot on my winnings, and finally realised why land based casinos are much better option then online, in the world full of unfair and untrustable companies, ready just to take a profit, but not to pay to their winners.
The most important thing here is to respect Terms and Conditions, and if casino expect it from players side, it must be respected from casino side even more.
Apologies on long post, and kind regards to Lincoln mail support team which was full of understandings and threat me as a person in whole process, what cant be said for their security department and some manager.
With a hope this will help me to receive my lucky winnings, or, in another side, help to another players to decide where will they open theirs account and what can expect when comes to rare point of cashout.
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