I made a deposited without asking for any bonus. Somehow while i was playing, they said they added a bonus of €3 into my balance, which i didn't even noticed.
Because of this i was forced to wagered 25X, which I leter did and they verified that. I was then allowed to make a withdrawal of €100.
After waiting for over a week for the payment. I got the email below insted.
"Dear Simon,
Thank you for playing at Crazy Casino.
We have received your withdrawal request € 100.00.
Unfortunately, your withdrawal request was denied.
Reference number: 18273
Please contact our Support 24/7 for any additional information.
You can always review your transaction history in the CASHIER on the site.
We look forward to seeing you at Crazy Casino.
Enjoy,
Crazy Casino
Support team."
I then contacted the support team and they told me, they don't have much information but that i played a game i shouldn't play.
I would appreciate greatly if you guys could please help me with this matter. The amount is very small but I don't think casino that do things like this should be allowed to operate freely. I would also try to make a complain to the Cyprus authorities on this matter.
Thanks in anticipation.
Simon
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