I registered on Jetbull Casino on 21st Aug - deposited £100 an played some slots - I won £224.90 and made a successful withdrawal, within 3 days the money was back in my account - I was impressed with this casino so a few days later I decided to play some more - over 2 days (28th & 29th Aug I deposited a total of £1700) - I played some more slots and won a total of £3230. On the 29th Aug I made a withdrawal and was asked to verify my account - standard procedure with a lot of casinos so I sent my documents right away,
Today I have received a message from Every Matrix who own Jetbull Casino to say I have previously self excluded from a casino owned by Every Matrix (they did not give me the name of the casino I am supposed to have self excluded from) and said that my account was temporary blocked. They have also stated that My self exclusion has ended and I can re-enable my account if I let them know. I have replied and let them know how angry I am as now that I have won a large amount all of a sudden they have blocked my account, before this I could deposit and withdraw with no problems. This seems so fishy to me and I feel like they are going to stop my winnings from being paid out, can somebody please help me? Thank you
↧