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BGO Casino - Giving me hard time with verification, stalling payment

I won £9,900 on BGO. I verified myself with my passport and council tax letter now they have asked me to submit the front and back of bank cards used. Which I did, but one I used at a previous date I have lost and now they want that card which I don't have any more. I don't understand I verified my bank card that I played with and won why are you asking for my past deposits? I won fair and square and feel you are doing anything possible to not give me my deserved winnings

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