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Casino Heroes - Missing funds from Evolution live casino

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Hi, I make a 1000 euro bet at the Evolution VIP Blackjack table and the dealer dealt me a 21, ace and a 10, so 2.5x my bet, totally 2500 euro. This amount is never added to my balance, and the won't add the funds for me, they told me they have to investigate it but it take's very long... My VIP manager also don't contact me, they only thing he told me is that he is busy with it. But when an other casino contact Evolution for missing funds is solved in a few minutes... Please help me to get this funds, this is crazy!

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