I have had nothing but problems withdrawing from this site. Every time I withdraw there is a problem. This site has copies of my passport a recent utility bill, a copy of the front and back of my card I use regularly. Each withdrawal it seems to ask for yet another document.
2 days ago I attempted to withdraw funds bearing in mind they already have the above (inc copies of the card I want to withdraw to). They now are insisting I give them copies of an old card which I have explained to them is lost and not in use anymore. They insisted I therefore had to get a letter from my bank. I went to the trouble of approaching the bank and got a document detailing active and non active cards. I go to upload the document but come on's verification upload site didn't work so I sent the document through live chat.
I thereafter contacted live chat to see about whether the document had been reviewed and have now been told the 'investigation is not complete' and there is no time frame as to when it will be. Investigation? Apart from turn up at their offices to prove I am me I don't know what more they want from me! Anyone would think they keep returning my withdrawals to my account in the hope I spend the money! Mmmmm I wonder!
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