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10Bet Casino - Withdrawal request delays

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Hi, I opened an account with 10bet.co.uk and I provided all ID requested and had this approved prior to making a deposit. I also chose not to receive a bonus. I made two withdrawals on Sunday 4th September and 6 days later, these are still showing as pending withdrawals. I have sent countless emails, to which I have received various responses including that I will receive my money shortly, that it will take 48 hours to process, then 3-5 days to process etc. Now they don't seem to be responding to my emails! Please help!

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