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BitcoinPenguin Casino - Payment pending for too long now

I joined Bitcoin Penguin on 9/09/2016 and made 0.2 bitcoin and tried cashing it out. They sent me a confirmation email and I accepted. It is pending for 3 days now and I have sent email and their response was" Dear Seung . due to the temporal technical problems, your withdrawal cannot be processed. We are working on it now and doing or best to fix it and process your withdrawal ASAP. We are really sorry for that, and want to thank you for your patience and understanding. Best regards, Bitcoin Penguin Casino Support What I do not understand is how can they not fix the system issue for 3 days . Almost every Bitcoin cashout was processed instantly at the other casinos.

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