I have played at LeoVegas for some years now, and am a regular player. I have successfully deposited and withdrawn from the casino in the past as I have been verified with all requested documents.
I have deposited around £250 in the past month without an issue but when I made a withdrawal for £100 last night, I had an email telling me that my documents had expired (photo ID passport expired last November). I explained to the casino that I did not have a new passport and do not drive so don't have a photo license either but they are refusing to process my withdrawal without a birth certificate. I do not have a copy of this either. The clause on their terms states that the casino 'may' ask for new ID when documents are expired but this suggests that it is at their discretion.
I am concerned that the casino has been happy to take a number of deposits without up to date verification but they won't process a withdrawal less than the total deposits made.
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