I had played through my 300 Euro bonus and when I requested a withdrawal I was informed after a couple of days waiting and lots of mails advertising their second bonus that I had violated the bonus conditions and therefore my winnings were confiscated and I was left with 100$ (my initial deposit) in my account.
They state specifically (in German) :
"Im Verlauf unseres regulären Überprüfungsverfahrens bei Auszahlungsanträgen haben wir festgestellt, dass die Bedingungen des Bonuses, den Sie erhalten haben, nicht eingehalten wurden.
Die Bonus-Bedingungen untersagen das Platzieren von Einzeleinsätzen, die 30 % oder mehr über dem Wert des Bonus liegen, der dem Spielerkonto gutgeschrieben wurde, bevor die Anforderungen an den Spieleinsatz für diesen Bonus erfüllt wurden."
So the first paragraph is a statement that i violated the bonus conditions. In the second paragraph they state:
Bonus-conditions prohibit placing single bets, that lie 30% or more above the value of the bonus that has been credited to the account before the requirements for this bonus have been met.
As the bonus granted was 300$, I would have had to place bets amounting to 130% of the bonus value, 390$, to violate this term.
The maximum amount I have bet while playing has been 25$ per round far less than the allowed minimum
So I asked on what specific ocasion I had violated the terms and the live support looks at it and says that he can't find it and maybe a mistake had been made. I return to the chat a day later (today) and I am told that my bonus was confiscated for "irregular play" without any elaboration.
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