I've been trying to have my verification/withdrawal approved for the last 9 weeks with zero correspondence from the appropriate parties. All my verification information was submitted in early July as requested from the casino. They continued to deny my withdrawals and continued to tell me I needed to submit verification, marriage certificate, and wire instructions. This information was sent to 3 different email addresses used for Ruby Slots for the past 3 months. They will not let me speak to a person on the phone as I am only allowed to correspond via chat. I have $6,000 pending after bonus money is removed from the initial cash outs. I understand the process can take up to 6 weeks but the casino continues to run me in circle by telling me they never received my information. I have multiple emails to the casino with all information sent over and over. They have not been helpful in assisting me with my withdrawal process. The only thing they continue to tell me is that they are missing my information and to resubmit which starts the process all over again. I would not recommend using this site as they do not pay in a timely manner and will run you in continuous circles for verification when you have already followed all the rules/regulations per their website.
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