I recently opened an account with Parklane Casino deposited a total of £1100, placed multiple casino bets over a 24 hour period and then requested to withdraw my balance which was coincidentally also £1100. I received an email a week later stating:
"Hello Michael,
In line with our Terms and Conditions regarding irregular play, we have declined your withdrawal request and cancelled your winnings.
These Terms and Conditions are available on our site.
Your last deposit has been credited to your account balance."
I have now been told that my bets should have not have been equal to or greater than 30% of my deposit, as per their T&C's.
5. Betting rules
15.1. You must bet according to the specific rules of the game you are playing.
15.2. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.
"Irregular play" includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
Consequently, Parklanecasino.com are declining all my withdrawal requests and keep informing me that I need to contact their Finance team, who I have emailed numerous time with no reply, they refused to give me a contact number and just keep fobbing me off with different excuses.
As my bets were supposedly against their rules and my deposit was credited back to my account I simply require a refund. However, they are just stalling me and keep telling me to contact my Account Manager or the Finance team.
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