Where do I start????
1) I have a pay out of €1000,- pending since almost 2 weeks. They keep stalling it. Need new proof of verification etc over and over again and not reasonable
2) send an email to close account in april twice. They didnt respond at all
3) closed all accounts with this affpower group at osiris in juli, see my other complaint. But this account is still open, allthough I have asked 30 times to close it. They have my verification also on osiris, but osiris has my number and parklane not and they use those records cause they called me today on mobile, while my number is not written in this account!!
4) account can only be closed aftee the payout is not pending anymore.. Mine is pending for two weeks almost and lost more than €1000 again cause of that.
5) they don't act like a responsible casino cause of that. Why can't you close your account or set a limit on it when you have a pending withdrawal???? Someone on chat even told me a limit has consequences for my withdrawal??!
6) they owe me first the €1000,- pay out and second all the money I have deposited since I have asked for permanent closure minus the €1000,-
7) they stall and stall and stall. Then they need a drivers licence back part, than a credit card, while i deposited with bank etc etc
8) act like they don't have received my documents, but send it several times. Also to a cashpot mail, cause they mailed me about the payment with that email. This cashpot answers sometimes as parklane and today they say i am with the wrong casino!!!
9) this is in my opion not a good casino to spend your time, cause they stall payments and don't act responsible by shutting your account when you ask on chat. How many times do you have to ask??? Check reviews here cause many people have the same problem. Chat says mail
It and when you do, they don't respond or say something else to stall!!!
Do not go here, is my advice!!!!!!
Parklane, I want the €1000,- and an agreement on the deposited money when i have asked multiple times for permanent closure and you don't do it!!!!!!!!!!
Act repsonsible please and give me my money back and close the account now permanently!!!
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