On Sept 15, 2016 I won over $15000 playing slots at Kudos casino. On Sept 18th I requested a $10000 withdrawal. I submitted all the required documentation 2 times because even after stating they received the documents they "lost" them.
Do I resubmitted them and received confirmation they were received. It took them 7 days to approve the documents.
The $10000 withdrawal was split into 4 requests of $2500 each. I requested a check payment. All 4 checks were "declined" by Kudos. They suggested a wire transfer so I said ok and gave them the necessary bank info.
They sent me an email stating my bank wouldn't accept a wire transfer. My bank has accepted wire transfers in the past. So Kudos stated they could try a wire transfer but would not guarantee it.
So I requested the check payment again.
I logged into my account today and Kudos had cancelled my withdrawal with no explanation at all.
Kudos apparently has no means of paying winnings to US players but has no problem accepting deposits.
I can provide all email correspondence if necessary proving my complaint is valid.
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