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All Slots Casino - Locked my account and not paying my winnings of 30000AUD

Email received congratulating me on my win and that the funds were to be released in instalments the first the next day then the rest would follow in $10000 lots. I rang to find out what was happening as I had no reply to the original email as I had asked if they required identification. I was told account was locked due to discrepancies and I was to send thru documentation which I did promptly. I thought it was because I use my middle nam as my first as well as the Australian version I rang the next night after doing this as was told it was now permantly locked due to breached t&c and I wasn't to get my win. I spoke to Pitt boss also but only to be told they can't tell me anything but a breach all the same was the reason. I have read the terms and conditions and I don't where or what I have done what our actually knowing in the first place. How do I defend myself when I don't know why? My wife is so upset over this and I would like help if I can get my money or has it gone completely? Why send an email with the information telling me it's on its way then to no contact and a locked account. I am gutted. Please will you help as I'm in shock a little and aren't communicating very well without getting angry and upset.

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