I self excluded from 888 Casino back in March yet under the same email address telephone number, bank card and postal address and IP address I was allowed to open an account with foxy casino who are affiliated with 888. I since deposited an amount of money which I lost and that I wish to have returned as my self exclusion rights have been breached. should I have won money this would not have been mine therefore they cannot keep the money I gambled and lost.
I have tried contacting their security team and awaiting response however I feel this should be addressed here.
A previous customer on this forum had the same issue and was resolved by the casino refunding all deposits. This has been set as the president therefore I would like my deposits back asap.
I attach a screenshot confirming my self exclusion from 888.
below is the link to the previous case which was overseen on this forum
http://www.askgamblers.com/casino-complaints/inadequate-self-exclusion-checks
Should this not be resolved I will need to take this to as high a level I can and involve the UK Gambling Authority and ask for assistance from yourselves on this matter.
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