A few days I had a look through askgamblers.com certified casinos and read a few reviews in order to decide where to sign up. Hippozinno looked legit so I went ahead and signed up through the askgamblers.com link depositing £200 and receiving a £200 bonus. I was informed that the wagering is £10,000 and I successfully played through that ending up with a balance of £1,366.
AND THAT IS WHEN THE PROBLEMS STARTED.... I have to NOTE that a request for documents in order to verify the account had been sent to me. I filled that in very quickly and I got an email that my account is successfully verified.... so this has nothing to do with VERIFICATION!!!
After checking with Live Chat that the wagering is complete (YES indeed... the ONLY way to check the wagering progress is by logging into live chat and waiting for THEM to tell you where you stand... anyway) I attempted to withdraw... Magically the "withdraw" button did not work....
Got onto live chat and spoke to Alex in the beginning who kept insisting that I must log in through a mobile device in order to withdraw... i explained that I deposited through a PC, I played through a PC and would like to withdraw through a PC... in any case I tried that and it did not work... Then I got talking to Mr Costa (whose customer service skills are appalling, product knowledge lacking and written English not good enough for a Live Chat service). Costa gave me (apart from rude attitude) the same message i.e. try through your phone... then he said he will inform the technical team and cut me off....
24 hours later I had heard nothing so i decided to log back in and try again.... nothing changed... the "withdraw" button did not work :) ... of course I had not problems with the "deposit" button a couple of days earlier... Anyway.... spoke to Alex again.... who AGAIN told me to try through a mobile device. I informed him I have already tried that and he reverted to the good old "I will inform the relevant department in order to help you".
At that point I had had enough and decided to file an official complaint with askgamblers.com who have certified this casino as a trustworthy one. I would like this issue to be looked into by both askgamblers.com and hippozino.com management in order to find a timely resolution. It is unfair that people get lured into these kind of traps.
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