I made a deposit using Skrill and the amount wasnt credited to my casino account.
I contacted casino support many times via email and chat, emailed them screenshots of the transaction 3 times, and also contacted Skrill, but all they can say is that its been forwarded to the right department who will investigate as soon as possible. Still nothing has been fixed. I advised the casino that i had an email from Skrill confirming they sent the transaction to the casino, but casino support said they didnt need it.
I received an email this morning from casino support stating that if i email them the transaction number, they would fix the problem straight away but over 4 hours later i am still being told that its been sent to the right department and they will get back to me as soon as possible.
I have spoken to other players from the casino who had the same thing happen and they have already been credited their money back even though their deposit was made hours after mine.
I am getting really frustrated with this as it is a very small amount of money and i dont understand why i have to jump through so many hoops and provide so much evidence, when other players were only required to provide the transaction number. I have attached a copy of the transaction and the email from skrill to prove my claim. I dont know what else i can do.
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