On September 12th I submitted a withdrawal request for $400. On September 19th they sent me an email and said that it had been approved and I would be receiving a check very shortly. A while went by and I emailed them to ask about the check. I got no reply. I sent them numerous emails after that and still got no reply. I tried calling their customer service number and was put on hold and then informed after 5 minutes that nobody was available to take my call. Then again on September 18th I submitted a $175 request. I still have heard nothing back on it whatsoever. Another request was sent them on October 19th for $2,500. I still have not heard anything on that.
I like the casino's website and their games are fun. But due to their extremely slow payments and poor customer service, I more than likely will not be playing at that casino again. It's not like there's no other choices. And due to the amount of complaints... There are 14 pages on this website alone... And many others on other web sites. They need to step their game or they're going to lose a lot of players. I just want to get the money that I spent hours and hours accumulating. And then I will be done with this
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