Dear AskGamblers,
I have joined with WildSlots Casino on 7th November and claimed their welcome bonus 150% upon my deposit. I played several slots then managed to wager 40X.At that time my balance was around 2000 Zar but I continued playing because I love to play slots. While playing my balances were decreasing,I stopped playing when my balances down to 1500 Zar and I made withdraw request 1500 Zar successfully.On 8th November I got an email from them stated that my withdraw had been processed but my neteller account rejected to receive and they found my neteller account was closed which is not really true. I contacted with Neteller about my account then they informed me that my account is disabled for maintenance and my account will be enable within next 48 hours. So,on 11th November I logged into my Neteller account and found everything fine. After that I tried to login to my WildSlots Casino account but found my account is blocked. Immediately,I contacted with support via email then support team member Tobias replied me:
Hi Domeking,
Try to make a request now.
Best regards, Tobias
WildSlots Support
2016-11-11 12:49 GMT+01:00
So,I again tried to login but found still blocked! Then, I went to live chat to know why my account blocked where "Tobias" asked me to request new withdraw? But Live support team member "Peter" asked me to wait until their investigations done.I asked him how long it will take to finish their investigations then he said he knows noting and left before I said good bye. Even he gave me sounds that my account may perm blocked!! I asked him why,he said he has no answer about my question. What type of support is that where they can make sounds my account may remain perm blocked but they don't know the answer of why? However, I have attached all relevant evidences which clearly proofs that they are now run around for my little amount withdraw 1500 Zar only. I am looking forward to resolve our issue. Thank you very much.
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