I received an email on 10/5/16 stating my withdrawal request submitted 9/20/16 had been approved for payment in the amount of $955. Since that time I have contacted the casino on numerous occasions asking for updates on where my payment was. On four different occasions, I was told my case was escalated and re-escalated and that I should be able to expect my payment by the following week. I now believe that to be a term the employees use to blow me off or at least shut me up for the moment. I have respectfully requested the direct contact information of someone who could help me resolve this but am only give the general mailbox address "payouts@slotmadness,com". The last email I sent to that address was returned to me, please see attached.
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