I made a withdrawal ($500) on 20 October 2016. Been told my id was verified and I just needed to wait for my winning to reach my account. Been waiting and contacting the live support for the update, what they could do was escalating this matter to the manager, asking me to be patient and try to contact them again in few more days time for the updates. I've never waited this long to receive my winnings.... They kept on telling me that they're in high volume of this and that, they just recently moved to Europe and hope we could understand the situation. Well, in some cases, I believe we customers do try to understand the situation, but waiting to get our winnings for too long is a bit too much I think. Everytime I contacted the live support, I had to wait for at least 10 minutes for them to respond (4 minutes when I was "lucky"). I usually opened another tabs checking some other things while I was waiting for them to respond. Once they responded and I didn't respond back (for less than 2 minute) then they terminated the chat right away, and I had to reconnected to the live chat and waited again.
With this things going on, I think.... SilverOak is lacking of staff?, which making us the customers becoming the one who "suffer" in here.... I hope I was wrong but that's really the impression I got.
Anyway, on top of that all, I always got good service from the live chat support. However, I still expect my money to reach my account soon because when I made the deposit, I paid right away, but when I make winnings why do I need to wait for such a looooonnggg time. If someone say, "be patient, eventually you'll get the money", when will that eventually be? In 1 year time? 2 years time? Just disappointing....
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