The Client's Name has been removed along with the email address used for safety reasons. Please feel free to contact the companies below to verify that they know the Client and have known him for a long time plus that the Client provided them with all neccessary data including ID & Transactions numbers from the day in question in order to be forthwith. These messages below are the best evidence that both tell the narative in a sense and share their conclusions after seperate and independent investigations and both have seperatly come to the same conclusion and that is that the Client did nothing wrong, the transactions are clean and The Client should be paid in full immediately. This event happened on 10/11/2016 the Casino that seized the 8.4 Bitcoin in winnings while The Client was still playing and locked him out of his account is 4GrinZ Bitcoin Casino . The last message on the bottom tells what happened took place best along with their recomendation regarding how to settle this. ‘Cubits’ is the Bitcoin Payment Provider for 4GrinZ Bitcoin Casino and ‘Yalet Bitcoin Wallet’ is the Mobile Bitcoin Wallet Application Provider used by The Client for nearly a year and ‘Scorechain’ is its sibling company that specializes in Blockchain security and investigations of various types of fraud, money laundering, etc that take place on the Blockchain. The companies are extremely qualified to express their conclusions from an independent standpoint. Thank you for this opportunity to attempt to right a wrong here.
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-------- Original Message --------
Subject: Re: You've been contacted by The Client
Local Time: October 15, 2016 9:51 AM
UTC Time: October 15, 2016 4:51 PM
From: support@yallet
Hi Client,
Sorry for that. The fee part of the API was down. It should now work as expected but you should always check if fees are OK for you use-case.
Best,
The Yallet team
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-------- Original Message --------
Subject: Re: The Client ($4400 USD in Bitcoin)!!!!!!!!!!! URGENT !!!!!!!!!!!!!!!!!!!!!! 4GrinZ Bitcoin Casino !!!!!!!!!!!!
Local Time: October 17, 2016 9:04 AM
UTC Time: October 17, 2016 4:04 PM
From: support@cubits.com
To: The Client
Client,
Thank you for Kind words.
We have informed 4Grinz management that we think your transactions are okay.
We are waiting for their reply.
Kind regards,
Your Cubits Team
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-------- Original Message --------
Subject: Re:The Client ($4400 USD in Bitcoin)!!!!!!!!!!! URGENT !!!!!!!!!!!!!!!!!!!!!! 4GrinZ Bitcoin Casino !!!!!!!!!!!!
Local Time: October 19, 2016 2:13 AM
UTC Time: October 19, 2016 9:13 AM
From: support@cubits.com
To: The Client
Dear Client,
We think that is not your fault that Blockchain wallet has downtimes and put the lowest fee on the market which makes transactions to travel in mem-pool for hours/days.
As we said we claim that your transactions are clean.
There are few parties in between 4Grinz and Cubits, we are discussing your case.
Kind regards,
Your Cubits Team
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-------- Original Message --------
Subject: Fwd: You've been contacted by The Client
Local Time: November 10, 2016 10:41 AM
UTC Time: November 10, 2016 6:41 PM
From: support@yallet.com
To: info@4grinz.com
The Client
Hi 4grinz folks,
We're the developers behind Yallet (Bitcoin wallet for iOS and Android). We also have a company called Scorechain that is rating Bitcoin services depending on how they comply with usual regulatory requirements and how they treat incidents with their customers.
We were contacted by one of our user who lost significant amount of bitcoins because his transaction from our wallet to your casino didn't confirm for 3 hours and you said it was fraud. 3 hours confirmation is usual in Bitcoin-world, especially those times where the blocks are pretty full! Moreover, the fees at this time were so high that we had a problem with our Yallet API, even blockchain.info was down at that time. All of our users were affected and were sending transactions with not enough fees at this time. The Client was one of them. All has been fixed few hours later but the evil was done. At the end, you got the money and there was no fraud and no double spend recorded in the blockchain.
Can you please consider this exceptional situation and refund The Client with the Bitcoins he should have get from your casino? (around ~6-8 BTC / $4200, you should have the exact value) He seems to have been a great customer spending more than 89 BTC on your site. It will be a very appreciated move.
Best regards,
The Yallet/Scorechain team
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