Hello,
I played on coin palace casino on the 12th of November..I won a big amount while I was playing..I continued my playing and won some more..after playing a while I want to withdraw a little from my profits.. I uploaded my documents it was verified like instantly..So I thought this is a fast casino.. I tried to enter the chat to see if everything was fine with my documentation I got no responds..
After 1 day I try to get in the chat it was out of service I tried to sent emails to the VIP manager who welcomed me I sent like 4-5 emails to the support all unresponsive..2 days ago I came into the chat and ask a question about my withdraw:
21:30 Player player: what is wrong wit my withdraw?
21:30 Coinpalace - Live Chat: Sorry, I can't really tell but we'll try to proceed it as soon as possible.
21:31 Coinpalace - Live Chat: Please, accept our apologies for keeping you waiting.
As the chat continued..
21:32 Players : My mails ain't being responded to
21:33 Players: the chat is unreachable
21:33 Coinpalace - Live Chat: Sorry, our managers need to check your withdrawal more thoroughly, we'll proceed it as soon as they'll be done with that.
Its strange behavior my money is sitting stuck at my account I can play with it but the support is unreachable for me and I don't know what is going to happen I don't get any clear answers I want to ask there head depertmant to answer my emails like every normal casino..and don't let me in the dark for what is going to happen..
Thank you Askgamblers.
Regards
A big gambler
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