Hello Askgamblers,
My name is Mohammad < surname removed >,I love to play online casino games and betting.On 20th November I registered an account with Vegas Palms Casino and I claimed welcome bonus after deposit.I found that only Microgaming games available for play.Well,I then played different slots several hours and finished wagering requirements.But I decided to continue playing and I had great fun.Finally I requested withdraw $600 and signed out.The next day I got an email from security team asking my documents for verification.So,I sent my all requested documents immediately and later on I had received acknowledgement reply which stated that they received my all documents and asked me to wait 24 to 48 hours for verification done and process my withdraw request.(All correspondences added with my complaint).So,after couple of days, I went to live chat to know when I will receive my payment $600.The support team member "Mita" admitted that my withdrawal was busy with Banking team and after checking everything they will process my payment into my preferred method.Very fair conversations with Mita satisfy me that I am receiving my payment soon where terms and conditions stated withdrawal processing takes 24 hours.But unfortunately I didn't receive my payment that day and I thought they will process next day.So,next day at night time I went to live chat where I still didn't received my payment yet!.Surprisingly support team member "Brandon" admitted they didn't receive my documents,so I showed him the acknowledgement reply which proofs they must received my documents.After that Brandon told me my documents are still pending for review and I have to wait 2 more business days to process my withdrawal request.Next day I went to live chat again to check everything in order.But another support member "Anthi" reported me that my documents didn't reviewed yet and she added my documents with urgent list for review and gave me warm congratulations for my winning.Again next day at night time I went to live chat again where my payment didn't received and I got support team member "Nicolette" who surprisingly admitted that they never received my documents,so my withdrawable balances reversed back into my casino account and requested to send my documents again into mentioned email address!!WTH??I had sent my documents couple of times previously where everyone admitted my documents are in order and I will receive my payment within shortly.I felt very bad experiences and I had sent my documents again into support@casinodesk.com and credit@casinodesk.com and also received another acknowledgment reply that they had received my documents accordingly and request to wait another 24 to 48 hours for review process.These ways I had waited over 120 hours but didn't received my payment $600 yet!I have reviewed same trouble with other players had experienced which bring me here to complaint all about.So,dear Askgamblers,could you help me regarding my trouble please?Thank you.
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