Hi
I would like to make a complaint against 10bet casino.
I deposited £100 on 23rd of November. I won £300 and wanted to withdraw. The site would not let me withdraw my winnings, saying insufficient funds in your account.
I then checked my emails and received one from 10 bey saying I need to send in identification documents to verify my account so I can withdraw funds. Immediately I sent them. 2 days later 10 bet sent another email stating they are pleased to let me know they have verified my acount and it is ready to use.
So naturally I go to my account only to be dissapointed again as I could not log in as they closed my account.
I then call 10 bet to find out what is going on, only to be told that they are reviewing my account. I asked hoe long this takes and they just said be patient and that I will be informed soon.
It has been 4 days now and I have heard nothing. The £100 I deposited has already been taken from my bank account.
I don't understand how they can quickly take your deposit then after, close your account without warning and not pay your winnings.
I would like the £300 I won fairly. They have approved all my documents, so I don't know why my account is still closed.
Please could you help me with this matter.
Kind regards
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