Dealing with Betrally has been an absolute nightmare. I opened an account on 5th october with Betrally casino. I was unlucky at first and kept losing depositing $5488 from my credit card over 6 transactions. Betrally had no problem taking my money. However my luck turned and over the next couple of weeks I recouped my losses and ended with an account balance of $8381.82.
I requested a withdrawal of the $8381.82 on 28th october and was asked to verify my account which I know is standard practice. I sent a scanned drivers license, bank card and utility bill but then was asked to take a photo of it with my smart phone and I complied and followed their instructions. I was then asked to post a notarized copy of the identification to them in Malta which cost me $51 to get a registered delivery post with proof of delivery.
I posted the documents on 31st october and specifically requested proof of delivery so I would know the documents had been received, we are talking about $8381! The documents were signed for and delivered on 3rd november which you can see on the following link
http://auspost.com.au/track/track.html?id=EJ205826601AU&ilink=edm-ap-international-arrived-track-your-delivery
I have emailed them over 10 times trying to get the verification and payment made however they keep sending a generic reply saying they are waiting for the documents. I always reply with the proof of delivery and they say they haven't received it and to wait. It has been an entire month since I requested the withdrawal. I feel completely powerless here and fear that this casino has gone rogue.
Please Ask Gamblers help to get my money back! Everybody please stay clear of Betrally if my complaint does not get resolved. I will update this complaint as soon as I get any news.
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